General Terms & Conditions for all Room To Imagine Workshops
- RESERVATION: Customer should complete payment upon checking out the online cart to confirm their place in the workshop. Customer should receive an acknowledgement from the payment platform immediately. This will serve as confirmation of the reservation. If in doubt, kindly email us at hello@roomtoimagine.sg to verify.
- REMINDER: Participants are kindly reminded to save their workshop date on their personal calendar upon booking. No refunds will be provided for no-shows because participant forgot about the class. A goodwill reminder with details on the studio address and directions will be emailed 3 to 5 days prior to the workshop.
- RESCHEDULING / CANCELLATION: In the event of low attendance, the studio reserve all rights to cancel/reschedule the session. Participant will receive an email notice 3 to 5 days prior and be given the choice to attend the next upcoming class or get a full refund.
- NON-REFUNDABLE: Any single-session workshop purchased is non-refundable. For a change of date or to transfer to another attendee, kindly contact the studio 1 week prior to workshop. No refunds will be provided for no-shows or cancellations without 1 week’s notice.
- NON-TRANSFERABLE: Any multi-session course purchased is non-refundable and non-transferable. Participant should ensure they are able to attend all the lessons before booking, otherwise kindly choose another date to start the course. For a change of date, kindly contact us 1 week prior to the start of the course. No refunds will be provided for no-shows or cancellations without 1 week’s notice.
- DELIVERY: The studio offers complimentary local delivery on select workshops, namely those with non-fragile items. Please ensure your shipping address is correct and up-to-date, as the studio will not be responsible for retrieving your artwork if it is sent to the wrong address. Do indicate if you are moving house or out-of-town, so we may arrange for delivery at a later date.
- COLLECTION: Participants are advised to collect their artworks within 3 weeks after the workshop. Extended storage beyond 30 days of the workshop will be chargeable at a minimum of $50 per artwork per month. The studio reserves all rights to dispose of unclaimed artworks without notice, after said period.
-
DISCOUNTS: Discounts and offers exclusively available on our website may not be valid for bookings made via our partner websites or collaborating studios.
-
PHOTOGRAPHY: Photographs and videos may be taken during class and shared with the participants as memories of their experience. These may also be used for our training and marketing purposes. Participants with any concern should inform the studio prior to class.
- SAFETY: Participant agrees to follow all safety precautions and instructions provided to prevent any injury to themselves and other participants, as well as damage to the studio.
- INDEMNITY: Participant agrees to indemnify the studio and the instructor against any damages or injuries that may be sustained to themselves, or their belongings, during the workshop.
- LEGAL RIGHTS: The studio reserves all rights to pursue legal action for any damage to the studio or injury to the instructor.
- COMPLETED ARTWORK: Depending on the creation process and the care the participant has put in, the final work may contain small air pockets, or unevenness on the surface or edges. On rare occasions, a tiny insect may also find its way onto the canvas while the artwork is left to dry. Minor imperfections are part of the handcrafting process and does not constitute reason for compensation or refund. By booking this experience, you are aware and accept that.
- Room To Imagine reserves all rights to make changes or update these terms and conditions whenever necessary. In case of any dispute, we reserve all rights to make the final decision.